Before VoIP phones came into play, public switched telephone networks (PSTN) were used for the purpose of communication. A user of PSTN was required to dial a particular sequence of numbers to make a call. Other than being expensive, this communication channel was less reliable, and also had very limited features. Furthermore, unlike a VoIP phone system, a traditional phone system requires a dedicated line for making a call, offers limited scalability, limits bandwidth usage, and requires you to pay a maintenance fee every month.
VoIP, on the other hand, is a form of communication that allows you to make phone calls using a broadband Internet connection rather than a regular (or analog) phone line. This technology has a set of specific web communication standards that enables you to make both audio and video calls, deliver text messages, photos, videos, and fax over the internet. Some VoIP services only work over your computer or a special VoIP phone, while other services allow you to use a traditional phone connected to a VoIP adapter. Read on to learn in detail about the qualities of VoIP phone systems that are responsible for transmuting the business communication system.
VoIP Phone Systems Are More Reliable:
VoIP uses ultra-reliable and secure internet protocols with end-to-end encryption algorithms that ensure its reliability. No third party has the power to tap your calls and see your exchanged messages. When people hear about VoIP, they think that when there is no internet connection, there would be no calls as well.
However, this is not right because business VoIP solutions have another important feature to tackle this situation and that is call forwarding. In case you have no internet connection, your call will be forwarded to your mobile phone or any device you want. It means that even in extreme weather conditions and in the event of power loss, you will never miss a call from an important client or your team member.
VoIP Phones Introduced a Great Many New Features:
Traditional phones are only capable of making voice calls but VoIP phones introduced features like call forwarding, auto-attendant, conference bridging, call blocking, call transferring, video conferencing, fax text, voicemail to text, and much more. These features revolutionized the communication technology and made businesses much easier to excel. VoIP callers (because of the aforementioned characteristics of VoIP) can run business campaigns, share new offerings, and make communication with their clients far more quickly.
VoIP Phones are Extremely Flexible:
VoIP application allows you to adjust call flow instantly. It gives businesses the best Uptime -, a term used for the amount of time an application is online and functioning. To ensure this high uptime, VoIP providers usually use multiple redundant servers. Furthermore, VoIP phones offer more flexibility and portability as compared to conventional phones.
When you are using a traditional landline, you are restricted to one location. It is very difficult to take the whole system with you when moving from one place to another. Business VoIP solutions, on the other hand, are suitable for businesses that have multiple branches and need to make calls and connect to their staff. Configuration of VoIP phones is also more feasible, you only need to install a VoIP phone system in your employee’s computers, tablets, and smartphones and you are up for working.
VoIP Facilitates the Usage of Multiple Devices:
As mentioned earlier, VoIP callers can place calls from IP phones, computers, tablets, and mobile phones, and it works the other way around too. Additionally, incoming VoIP calls can be made to ring multiple devices simultaneously or in a specific order, one after the other. No matter where you are or whichever device you’re currently using, you won’t miss a call. In addition to this, VoIP service providers allow you to move your business from one place to another because VoIP numbers aren’t attached to copper lines and destinations.
VoIP Allows You Multiple Virtual Phone Numbers:
VoIP users are provided with an option to choose a phone number with any area code they want because VoIP numbers aren’t attached to any location. For instance, if your company sends most of its over-the-phone business to Florida, but your office is in Texas, you could assign yourself a Florida area code and the calls would be charged as local, avoiding long-distance charges.
Bottom Line: The VoIP phone system has changed the way businesses communicate with their clients and other outside and inside actors. It has brought new features, better reliability, and more convenience for businesses. This is why traditional phone systems are becoming nonexistent in businesses.